Returns by mail require a Return Merchandise Authorization (“RMA”) prior to the return shipment. To request an RMA, please contact customer service at firstname.lastname@example.org
Returns by mail require issuance of an RMA within ninety (90) days from the date of purchase.
Using the original shipping packaging when possible, securely pack the item(s) along with all included parts, paperwork, and accessories. If you are unable to use the original shipping packaging, then you may use any other similar shipping packaging for the return. All products must be returned in original condition, to ensure a full refund.
As part of the RMA process, you will be to provide a label with your name, address, email, phone, and customer number and drop it off at the nearest United Parcel Service (“UPS”) carrier pickup location. It is your responsibility to provide postage.
Refunds for qualifying returns will be issued to the original form of payment and will be processed within 30 days of our receipt of the returned item(s). Please note that refunds for gift returns will be issued to the original purchaser.
We recommend keeping the return tracking number for your return package. You may track your return shipment with the tracking number at www.ups.com/tracking. The risk of loss and title for items shipped by you do not pass to us until we receive the items from the carrier.